Resolving stock conflicts (reconciliation)
When two connected systems disagree on a count, do a quick physical count and push the true number everywhere.
If you connect more than one system to the same location (say Square at the register and Shopify online), they can occasionally report different counts for the same product. When that happens, SeaChange flags it for reconciliation instead of guessing.
While a conflict is open, SeaChange uses the lower of the two counts so you never oversell. To settle it:
- Open the Reconciliation page (also linked from your dashboard when conflicts exist).
- Do a quick physical count of the flagged product, or tap the count you know is right.
- Confirm — SeaChange sets the verified number and pushes it back to every connected system.
The page is built for the shop floor: one-tap counts, plus/minus steppers, and a printable count sheet. Any team member can resolve a conflict.
💡 Conflicts only arise with two or more live integrations on one location. A single connected system never triggers reconciliation.
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