Help Center

Getting started

• Getting started with your storeCreate your account, set up your store, and add your first products in a few minutes.

Inventory & products

• Adding & editing productsAdd a product with its brand, barcode, price, supplier, category, tags, and expiry date.
• Importing your catalog (CSV)Upload an unmodified export from Square, Shopify, or QuickBooks — or fill in our template.
• Managing stock & adjustmentsAdjust stock with a reason — received, sold, counted, returned, or damaged. Every change is logged.
• Selling by weight (refill & bulk goods)Price refill, bulk, and by-the-ounce items per unit — stock is tracked in weight or volume, not just whole items.
• Writing product descriptionsAdd a formatted description to any product — it shows on your public product page.
• Managing multiple locationsAdd more than one store address, track stock at each, and transfer stock between them.

Integrations

• Connecting Square, Shopify, or CloverTwo-way sync keeps your SeaChange and POS/online inventory in step automatically.
• Sync inventory from a Google SheetKeep stock in a Google Sheet and let SeaChange read it automatically — no POS required.
• Resolving stock conflicts (reconciliation)When two connected systems disagree on a count, do a quick physical count and push the true number everywhere.

Alerts

• Low-stock & expiry alertsSet per-product thresholds and get a daily email digest when stock is low or items are expiring.

Analytics

• Understanding your analyticsSee units sold, revenue, sell-through rate, and which products move (or do not).

Your public profile

• Going live in local search (your public profile)Complete a short checklist to unlock your public store profile so shoppers can find you.

Your team

• Inviting your teamInvite staff by email and set their role — Owner, Manager, or Staff.

Community & growth

• Finding stock at nearby stores (the network)Search other SeaChange stores near you for a product you’re out of, and point your customer to it.
• Referrals & your shopper QR codeRefer other shops for a reward, and print a QR code that brings local shoppers to your store.
• Community forum & knowledge baseAsk questions, share advice with other store owners, and browse how-to articles.

Your data

• How is my data handled?You own your data. It is isolated to your account, never sold, and you can export or delete it anytime.
• Exporting or deleting your dataDownload a full copy of your data, or permanently delete your store — anytime, self-serve.

About SeaChange

• What is SeaChange Local?A free inventory tool for independent health & wellness retailers — and a way for nearby shoppers to find you.
• Who is SeaChange for?Independent health & wellness SMB retailers in the United States.
• Is SeaChange really free?Yes — the inventory tools are free to use. There is no charge and no card required to start.
• Getting help & contacting supportBrowse these help articles, or email our team — we respond quickly.
• Your account & personal settingsManage your personal profile — separate from your store’s own settings.
• Email notifications & the daily digestTurn the daily inventory digest on or off, or unsubscribe from any digest email.
• Changing your passwordUpdate your password from your account’s Security section.

For shoppers

• Creating a shopper accountAn optional free account to save favorite stores and products and keep your shopping list in one place.
• The shopper communityShare local finds, ask for recommendations, and talk shopping local with other shoppers.
• Finding products near youUse Find Local to see which nearby independent stores carry the product you want.
• Building a shopping listSave products you want, then get a map and driving directions to the stores that carry them.
• The SeaChange micro web appA browser add-on that quietly shows you when a local shop carries what you’re viewing online.